At Victor Harris, we are committed to protecting your privacy. This policy outlines how we collect and process personal information. By using our website and the services offered by us, you accept and consent to the processing of data about you by us in the manner and for the purposes set out below.
- What data we collect
We use your personal data to improve the user experience of our website and provide a better service. We also use it for staying in touch with you. By signing up to our newsletters and updates you agree to be contacted with such information in a business-to-business (B2B) marketing context. Our communications are business-to-business only.
Additionally, we collect your information through the submission of business enquiries on the various forms through our website. We may also receive your personal data through our trusted third parties, including our partners in the real estate market, such as CoStar.
In particular, we collect the following details:
- Full name
- Email address
- Office address
- Size of organisation
- Name of company
- Locations data (postcode, city, etc.) and commercial property requirement
- How we use it
We use your personal data for responding to your inquiries and/or sending you relevant material to do with commercial property and our services through us or our trusted partners. This will include:
- Collecting business contacts in the business to business sector of the real estate market.
- Notifying our contacts on our database of available offices
- Sending our contacts on our database market research and industry insights we feel are relevant.
We process this data on the basis of your consent and/or legitimate interest in marketing to individuals with an interest in our services. Individuals are able to opt out from emails at any time via the “Unsubscribe” link present at the bottom of every email communication we send.
We will contact you in relation to services we feel will be useful for you by email or by phone. We may also monitor and/or record outbound calls made to our clients for our legitimate interest in monitoring and training purposes.
Cookies and Advertising
We use your personal data, and data collected through cookies, to improve the functionality of our website. We also use it to deliver targeted behavioural advertising to you and make sure online ads are suited to your interests, including through our trusted partner websites and on social media. We process this data on the basis of your consent and/or our legitimate interest in marketing to you.
- How long we keep it
We will keep your personal data received through inquiries in forms on our website for two years, after which we will ask you again for consent to continue to receive marketing information from us.
- Who we share it with
We store your personal data used for marketing purposes. We may also occasionally share your personal data with our trusted partners in the real estate sector for further information please e-mail [email protected].
- Your rights
You have several individual rights in relation to your personal data that we collect, which we are committed to respecting. In particular, you have the right to:
- Request a copy of your personal information
- Request any inaccuracies in your personal information be corrected
- You may also ask to object or restrict the processing of your personal data and have your personal information erased, where appropriate.
Additionally, you have the right to opt out of all emails, any other forms of marketing, cookies and targeted advertising that we direct at you. To exercise this right and others, please email [email protected] with your name and request and we will do this for you.
A cookie is a small text file that is downloaded onto your computer when you visit our website and allows us to recognise you as a user. Typically, these contain two pieces of information: a site name and unique user ID. All information these cookies collect is aggregated and anonymous.
At Victor Harris cookies are used to identify the pages that are used when you visit the site, to allow us to tailor your experience to suit your needs.
A list of the non-essential cookies we use on the website are detailed below:
Google Analytics: analytics.js (__ga, _gat), used by Google to generate web analytics. The information generated by the cookie will be forwarded to Google servers in the US for statistical analysis purposes only.
Google Adwords: Using Google Adwords code we are able to see which pages helped to lead to contact form submissions. This allows us to make better use of our paid search budget.
Online Advertising: We use google/doubleclick and AdRoll cookies to advertise our services again across the internet to users who have visited our site previously. The information is depersonalised, meaning it cannot be tracked back to individuals. It does allow us to provide tailored ads to multiple anonymous lists. This could be based on who viewed or did not view certain pages on our site. Other ways that this can be used include interest based, audience based or demographic &location based information.
Smartlook: We use Smartlook cookies to identify areas of improvement on the website, uncover bugs and errors and improve usability. The Smartlook cookies we use are as follows:
The cookies are stored for a period of 2 years unless the user clears their cache and cookies themselves.
Below is a list of other scripts we use on our website:
Lead Forensics: We use lead forensics software to identify our website traffic for potential prospects within a business to business environment. This software allows lead forensics to collect, process and store the essential information required for making contact with the data subjects within a business environment
Opting Out of Cookies
Further information and how to opt out of cookies from Google is below:
- To update your personal Google user account Information and control the ads that are delivered to you based on your Google Account, please visit http://www.networkadvertising.org/choices/.
- To opt out of Google Analytics tracking, please visit https://tools.google.com/dlpage/gaoptout.
- When you visit our website, you can choose to accept or opt out of cookies via our Cookie Consent Notice.